Privacy Policy

At Err Nerr Web Design, accessible from www.errnerr.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains the types of information that is collected and recorded by Err Nerr Web Design and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

Err Nerr Web Design legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

  • Err Nerr Web Design needs to perform a contract with you
  • You have given Err Nerr Web Design permission to do so
  • Processing your personal information is in Err Nerr Web Design legitimate interests
  • Err Nerr Web Design needs to comply with the law

Err Nerr Web Design will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our system, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access – You have the right to request for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

What data do we collect?

Err Nerr Web Design collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide Err Nerr Web Design with most of the data we collect. We will collect and process the data when you:

  • Register online or place an order for any of our products or services.
  • Use our chat platform to contact support / sales
  • Use or view our website via your browser’s cookies.

This website is using Tidio, a chat platform that connects users with the customer support / sales of Err Nerr Web Design. We are collecting email addresses / IP Addresses only with the consent of the users, in order to start the chat. Messages and data exchanged are stored within the Tidio application. For more information, please refer to their Privacy Policy.

Err Nerr Web Design is not making use of these messages or data other than to follow up on users’ registered issues or inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR).

How will we use your data?

Err Nerr Web Design collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Respond to your support / sales enquiry

How do we store your data?

Err Nerr Web Design securely stores your data at 3 Centro, Boundary Way, Hemel Hempstead, HP2 7SU, UK.

We will keep your contact form data for 1 year. Once this time period has expired, we will delete your data by removing it from our database tables.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes.

Log Files

Err Nerr Web Design follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services' analytics. The information collected by these log files includes anonymised internet protocol (IP) addresses, browser types, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for administering the site.

Cookies and Web Beacons

Like any other website, Err Nerr Web Design uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information.

For more information on how we use cookies, please see our Cookie Policy.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Err Nerr Web Design does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will make our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they share and/or collect whilst using the Err Nerr Web Design website. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

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Get in touch

01482 770688
danny@errnerr.co.uk
What do you mean 'Err Nerr'?
It's how we say 'Oh no' in Hull, like 'Err nerr, I'm mafting' 
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